Troubleshoot the Device You’re Trying to Browse the Web On You will have to wait for Xfinity to resolve the issue. The irritating part of the outage is that there is nothing you can do to fix it. If you’re crossed your data cap and overused your internet connection, it’s possible Comcast Xfinity is throttling your internet. They will then do the rest, keeping you updated about the network status from time to time. Once you identify the different areas, you can inform Xfinity. The outage map shows the different Xfinity Wi-Fi routers in your locality that have been affected by the outage. ![]() You can report the outage to Xfinity by logging in to your Xfinity account and selecting the outage map. Since we cannot determine if the network outage is due to maintenance or not, the first step would be to report the matter to Xfinity. Outages can be attributed to maintenance, adverse weather, or hardware failure, etc. When a network outage occurs in a large area, all the Wi-Fi routers in the area will show the “Connected, no internet” problem. If you click on No, more options will be displayed for solving the issue.Īnother possible cause of the “No internet” issue is a network outage. If you select Yes, the message “Glad to hear it all worked out!” will be displayed along with a green checkmark.Once the restart begins, wait for a few minutes, and then check to see if the Internet is back.If you have Xfinity Voice, we won’t restart until all in-progress calls are finished.” Now, click on Restart Device. This will not erase any of your settings or change your Wi-Fi name or password. Once the scan is complete, the following message will be displayed on the device screen: “Restarting your device should take less than 10 minutes.Then, wait for a few minutes while the app connects your device for scanning, scans your system and calculates its performance. Click on the Start Troubleshooting option to begin the scan.For Apple users, select the Restart this device option. For Android users, select the Troubleshoot option.Choose the device that is showing the issue.Open the app and select the Internet option.Once that is done, then follow the given steps: You have to download the app first and sign in using your credentials (or create an account if you don’t have one). Xfinity has provided you with a very handy tool to resolve your internet issues – the Xfinity My Account app.įor example, you can resolve the “No internet” issue using this app. If not, then you will have to go to the next steps. If your devices have internet connectivity, then hurray!. ![]() Also check to see if your Xfinity keeps disconnecting, as this is a sign of a more complex issue.
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